Return And Refund Policy

We want you to love your purchase. If for any reason you are not satisfied:

1. Return Period: You may return items within 30 days of receipt.
2. Condition: Returned products must be unused, in original packaging, and in resalable condition.
3. Process: Contact us at team@ornaviel.shop with your order number to initiate a return.
4. Refunds: Once the return is inspected and approved, a refund will be issued to your original payment method within 7-14 business days.
5. Exclusions: Customized or clearance items may not be eligible for return unless defective.